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(MAY BE) FREQUENTLY ASKED QUESTIONS

I HAVE MADE A PURCHASE....WHAT HAPPENS NEXT?

The Tasmanian Stamp Auctions website does not have automatic invoicing and online payment facilities.

After one or more purchases have been made, an invoice will be compiled manually and sent to you as a .pdf.

Bidders who have been regular customers will have their purchases forwarded to them with an invoice for payment on receipt

OR, if we have your credit card details 'on file' we will debit the card and forward your purchase(s) with a receipted invoice

If you have any special requests regarding the shipping of purchases please let us know as soon after the auction as possible.

info@tsauctions.com


HOW DO I FIND ANY UNSOLD LOTS?

After an auction closes, it is now possible to view any lots remaining unsold. Click on the 'Advanced' link next to the search window on the blue bar near the top of every site page. Be careful though to note the closing date of the auction as many unsold lots from previous auctions remain on the database which cannot be removed until sold or withdrawn from the auction roster. Only items with a listed closing date for the most recent auction are available for purchase as unsold lots. Any requests for unsold lots must be emailed to  info@tsauctions.com as the software does not have the facility for you to directly purchase an unsold lot from the website.


HOW LONG DO I HAVE TO WAIT TO RECEIVE MY PURCHASE(S)?

1) for local customers, "not very long". If you live in Tasmania, purchases may be collected from the TSA office at 20 Watchorn Street, Hobart anytime from noon on the Tuesday following an auction. Earlier collection is possible but not easy as it takes about two days solid work to sort out sales statements, etc.

2) if your purchases need to be despatched by post it will take about 15 working days to complete the task by myself. If you have any special requirements in regard to the payment and/or shipping of your purchases (or any query at all) please send a direct email inquiry via this link  .....  info@tsauctions.com

There is some relevant information included in the FAQ "I HAVE MADE A PURCHASE....WHAT HAPPENS NEXT?" above.


I HAVE RECEIVED MORE THAN ONE 'INVOICE' (SALES NOTIFICATION) FOR THE SAME LOT!

Unfortunately, there has been a glitch in the software causing this. Best advice is to ignore them as all invoicing is done manually and I am not going to invoice you twice for the same lot!

 

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